Warranty
Taja Desıgn
This Limited Warranty applies exclusively to products manufactured and sold by Taja Marble.
Natural stone is a product of nature and possesses unique characteristics that are not defects and are not covered under this Warranty.
This Warranty is the sole and exclusive warranty offered by Taja Marble and replaces all other express or implied warranties to the fullest extent permitted by applicable law.
By purchasing, accepting delivery of, installing, or using any Taja Marble product, the Customer agrees to the terms contained herein.
1. WARRANTY COVERAGE
1. WARRANTY COVERAGE
Taja Marble warrants that its products shall be free from substantial manufacturing defects in workmanship under normal residential use and service conditions.
This Warranty applies only to manufacturing defects that:
- Existed at the time of shipment;
- Result directly from fabrication performed by Taja Marble;
- Materially affect the structural integrity of the product.
The determination of whether a condition constitutes a manufacturing defect shall be made solely by Taja Marble.
2. WARRANTY PERIOD
2. WARRANTY PERIOD
Unless otherwise agreed in writing:
Residential Interior Applications
- Natural Stone Sinks: 2 Years
- Vanity Tops: 2 Years
- Console Structures Manufactured by Taja Marble: 1 Year
- Decorative Stone Products: 1 Year
Commercial Applications
All commercial, hospitality, retail, restaurant, public facility, rental property, and high-traffic applications:
- Limited Warranty Period: 6 Months
Warranty periods begin on the date of delivery.
3. WHAT IS COVERED
3. WHAT IS COVERED
Subject to all exclusions contained herein, the Warranty may cover:
Manufacturing Defects
- Significant fabrication errors
- Structural cracking caused solely by manufacturing defects
- Hidden manufacturing defects not visible during reasonable inspection at delivery
Fabrication Deficiencies
- Improper fabrication materially affecting structural stability
- Significant deviations from approved manufacturing specifications beyond stated tolerances
Coverage is limited solely to the affected product.
4. NATURAL STONE EXCLUSIONS
4. NATURAL STONE EXCLUSIONS
The following are natural characteristics of stone and are not defects:
- Veining
- Color variation
- Mineral deposits
- Fossils
- Pits
- Filled areas
- Crystalline structures
- Natural fissures
- Surface movement
- Shade differences
- Resin-filled areas
- Texture variation
These conditions are specifically excluded from Warranty coverage.
5. STAINING AND ETCHING EXCLUSIONS
5. STAINING AND ETCHING EXCLUSIONS
Natural stone may stain, etch, or discolor.
The Warranty does not cover damage caused by:
- Coffee
- Wine
- Lemon
- Vinegar
- Citrus products
- Cosmetics
- Perfumes
- Hair products
- Soap residue
- Hard water deposits
- Cleaning products
- Acids
- Alkalis
- Chemicals
Etching is a natural reaction of calcite-based stone and is not a defect.
6. IMPROPER MAINTENANCE EXCLUSIONS
6. IMPROPER MAINTENANCE EXCLUSIONS
Warranty coverage shall be void if damage results from:
- Improper cleaning
- Failure to seal when required
- Use of abrasive products
- Neglected maintenance
- Improper care
Maintenance responsibility belongs exclusively to Customer.
7. INSTALLATION EXCLUSIONS
7. INSTALLATION EXCLUSIONS
This Warranty does not cover:
- Installation errors
- Improper anchoring
- Improper wall support
- Improper cabinet support
- Structural movement
- Settlement
- Building movement
- Improper adhesive use
- Improper silicone use
Installation is solely the responsibility of Customer and their contractors.
8. WALL-MOUNTED PRODUCT EXCLUSIONS
8. WALL-MOUNTED PRODUCT EXCLUSIONS
Wall-mounted products require proper structural support.
This Warranty does not cover:
- Wall failures
- Fastener failures
- Anchor failures
- Framing deficiencies
- Reinforcement deficiencies
- Structural movement
Taja Marble does not inspect installation locations and therefore assumes no responsibility for structural suitability.
9. SHIPPING DAMAGE EXCLUSIONS
9. SHIPPING DAMAGE EXCLUSIONS
Damage occurring during transportation is not covered under this Warranty.
Shipping damage is governed separately under the applicable shipping and insurance procedures.
Claims for transportation damage must follow the delivery inspection requirements outlined in Seller's Terms and Conditions.
10. MISUSE EXCLUSIONS
10. MISUSE EXCLUSIONS
This Warranty does not cover damage caused by:
- Abuse
- Neglect
- Misuse
- Accidents
- Impact damage
- Dropped objects
- Excessive loads
- Improper storage
- Improper handling
11. ENVIRONMENTAL EXCLUSIONS
11. ENVIRONMENTAL EXCLUSIONS
This Warranty excludes damage resulting from:
- Freezing conditions
- Thermal shock
- Extreme heat
- Extreme cold
- Weather exposure
- UV exposure
- Salt exposure
- Coastal conditions
- Moisture intrusion
unless specifically approved in writing for such application.
12. MODIFICATIONS
12. MODIFICATIONS
Any modification performed after delivery voids this Warranty, including:
- Drilling
- Cutting
- Grinding
- Reshaping
- Alteration of mounting systems
- Application of coatings
unless performed or authorized in writing by Taja Marble.
13. CLAIM PROCEDURE
13. CLAIM PROCEDURE
Warranty claims must be submitted in writing.
Claims must include:
- Proof of purchase
- Photographs
- Detailed description of the issue
- Installation photographs when requested
Taja Marble reserves the right to request additional information before evaluating any claim.
14. INSPECTION RIGHTS
14. INSPECTION RIGHTS
Taja Marble reserves the right to:
- Inspect products
- Request photographs
- Request videos
- Request third-party reports
- Request return of samples
Failure to cooperate may result in claim denial.
15. EXCLUSIVE REMEDY
15. EXCLUSIVE REMEDY
If Taja Marble determines that a valid Warranty claim exists, Taja Marble may, at its sole discretion:
- Repair the product;
- Replace the product;
- Provide replacement components;
- Provide partial store credit.
The choice of remedy belongs exclusively to Taja Marble.
16. COSTS NOT COVERED
16. COSTS NOT COVERED
The Warranty does not cover:
- Removal costs
- Reinstallation costs
- Labor costs
- Plumbing costs
- Contractor costs
- Designer costs
- Architect costs
- Travel expenses
- Shipping expenses
- Freight charges
- Storage costs
- Project delays
These expenses remain the responsibility of Customer.
17. DISCLAIMER OF IMPLIED WARRANTIES
17. DISCLAIMER OF IMPLIED WARRANTIES
To the fullest extent permitted by law, all implied warranties including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
are expressly disclaimed.
18. LIMITATION OF LIABILITY
18. LIMITATION OF LIABILITY
Under no circumstances shall Taja Marble be liable for:
- Indirect damages
- Consequential damages
- Incidental damages
- Special damages
- Punitive damages
- Lost profits
- Loss of use
- Business interruption
19. MAXIMUM LIABILITY
19. MAXIMUM LIABILITY
The maximum liability of Taja Marble under this Warranty shall never exceed the amount actually paid by Customer for the product giving rise to the claim.
20. TRANSFERABILITY
20. TRANSFERABILITY
This Warranty is provided solely to the original purchaser and is non-transferable.
The Warranty automatically terminates upon resale, transfer, relocation, or change of ownership.
21. ENTIRE WARRANTY
21. ENTIRE WARRANTY
This document constitutes the entire Warranty provided by Taja Marble.
No employee, representative, distributor, contractor, designer, architect, or reseller has authority to modify this Warranty unless expressly authorized in writing by Taja Marble.

