"Seller" means Taja Marble, Taja Design Atelier, its owners, employees, contractors, representatives, successors, and assigns.

"Customer" means the purchaser, buyer, designer, architect, contractor, homeowner, developer, agent, or any person acting on behalf of the purchaser.

"Product" means any item supplied by Seller.

"Custom Product" means any product manufactured according to dimensions, specifications, selections, approvals, drawings, or instructions provided by Customer.

The majority of products supplied by Seller are custom-made.

Custom manufacturing includes but is not limited to:

• Custom dimensions
• Custom designs
• Custom edge profiles
• Custom finishes
• Custom sink configurations
• Custom mounting methods
• Custom backsplash designs
• Custom hole locations
• Custom stone selections

Once production begins, Custom Products cannot be canceled, returned, exchanged, or refunded.

Seller reserves the right to determine when production has commenced.

Material selection, slab reservation, cutting, carving, engineering, drafting, fabrication, or procurement activities shall constitute commencement of production.

Customer acknowledges that natural stone is inherently variable.

Variations may include:

• Veining
• Color variation
• Shade variation
• Mineral deposits
• Fossils
• Natural pits
• Filled areas
• Resin repairs
• Movement
• Surface texture differences
• Crystalline formations
• Natural fissures

Such characteristics are expected and shall not be considered defects.

Seller does not guarantee:

• Exact color match
• Exact veining match
• Exact pattern match
• Exact replication of photographs
• Exact replication of samples
• Exact replication of previous projects

Any claim based solely upon natural variation shall be rejected.

Photographs, videos, samples, renderings, CAD drawings, AI-generated images, marketing images, and previous production examples are provided for general reference only.

Lighting conditions, camera settings, screen calibration, monitor settings, mobile device displays, and environmental conditions may alter appearance.

Seller does not guarantee that finished products will exactly match photographs, samples, renderings, or previously manufactured items.

Customer is solely responsible for reviewing and approving:

• Drawings
• Shop drawings
• Order summaries
• Technical specifications
• Hole locations
• Dimensions
• Stone selections
• Finish selections

Approval provided by email, text message, WhatsApp, Etsy message, website communication, payment, or written confirmation shall constitute final approval.

After approval, Customer assumes full responsibility for all approved details.

Customer is solely responsible for verifying:

• Measurements
• Site dimensions
• Plumbing locations
• Drain locations
• Faucet compatibility
• Cabinet compatibility
• Structural conditions
• Accessibility

Seller shall bear no responsibility for errors resulting from incorrect information supplied by Customer or third parties.

Seller does not perform installation.

Installation must be completed by qualified professionals.

Seller shall not be liable for:

• Improper installation
• Installer negligence
• Structural failures
• Plumbing failures
• Wall failures
• Cabinet failures
• Adhesive failures
• Silicone failures
• Fastener failures

Any damage arising during or after installation is solely Customer's responsibility.

Wall-mounted products require adequate structural support.

Customer acknowledges:

• Structural requirements vary by building.
• Hidden conditions may exist within walls.
• Reinforcement may be required.
• Professional assessment may be required.

Seller provides mounting recommendations only.

Seller does not inspect walls, buildings, framing systems, substrates, or structural conditions.

Customer assumes all risks associated with wall-mounted installations.

Seller shall have no liability for collapse, movement, separation, cracking, property damage, personal injury, death, or consequential damages arising from installation or use.

Natural stone products are heavy.

Customer acknowledges responsibility for verifying:

• Structural capacity
• Floor loading capacity
• Wall loading capacity
• Transportation access
• Handling equipment requirements

Seller assumes no responsibility for structural suitability.

Due to the handcrafted nature of products, reasonable manufacturing tolerances are accepted.

Unless otherwise agreed:

• Dimensions ±5 mm
• Hole locations ±3 mm
• Thickness ±3 mm

Such tolerances shall not constitute defects.

Shipping dates are estimates only.

Seller does not guarantee:

• Manufacturing completion dates
• Shipping dates
• Transit times
• Customs clearance times
• Delivery dates

Delays caused by carriers, customs authorities, ports, airports, weather, labor disputes, strikes, government actions, force majeure events, or third parties are outside Seller's control.

Such delays shall not constitute grounds for cancellation, refund, chargeback, or damages.

Customer must inspect shipment immediately upon delivery.

Any damage claim requires:

1. Photographs of external packaging.
2. Photographs before opening.
3. Photographs during unpacking.
4. Photographs of damaged areas.
5. Retention of all packaging materials.

Damage claims must be submitted within 48 hours of delivery.

Failure to comply may result in denial of claims.

Where shipping insurance exists, all claims remain subject to carrier and insurer approval.

Seller does not control claim outcomes.

Insurance determinations are final.

Seller reserves sole discretion regarding repair, replacement, partial compensation, store credit, or other resolutions.

All custom products are:

• Non-returnable
• Non-refundable
• Non-exchangeable

Returns require Seller's prior written approval.

Unauthorized returns will be refused.

Shipping costs, customs duties, brokerage fees, taxes, handling charges, and storage charges are non-refundable.

Production slots are reserved only after receipt of required payment.

Failure to make payments when due may result in:

• Production delays
• Shipment delays
• Suspension of work
• Cancellation of quotations

Outstanding balances may accrue collection costs and legal expenses.

Customer agrees not to initiate chargebacks, payment reversals, or payment disputes for products manufactured according to approved specifications.

Any chargeback initiated despite compliance by Seller shall constitute breach of contract.

Seller reserves the right to pursue recovery of:

• Product value
• Legal fees
• Collection costs
• Administrative expenses
• Interest
• Shipping costs

Except where prohibited by law, products are supplied "AS IS."

Seller makes no warranty regarding:

• Merchantability
• Fitness for a particular purpose
• Compatibility with third-party products
• Long-term color stability
• Resistance to staining
• Resistance to etching

Natural stone requires ongoing maintenance.

Maintenance responsibility belongs solely to Customer.

Under no circumstances shall Seller be liable for:

• Labor costs
• Contractor costs
• Architect costs
• Designer costs
• Reinstallation costs
• Plumbing costs
• Construction delays
• Project delays
• Loss of use
• Lost profits
• Hotel expenses
• Travel expenses
• Storage fees
• Business interruption
• Consequential damages
• Indirect damages
• Punitive damages

Seller's total cumulative liability under any theory of law shall never exceed the amount actually paid to Seller for the specific product giving rise to the claim.

This limitation applies regardless of the nature of the claim.

Seller shall not be liable for delays or failures caused by:

• Natural disasters
• Earthquakes
• Floods
• Fires
• War
• Terrorism
• Pandemic events
• Government restrictions
• Labor shortages
• Transportation interruptions
• Material shortages
• Utility failures

All drawings, engineering details, renderings, technical documents, photographs, and designs remain the property of Seller unless otherwise agreed in writing.

Customer may not reproduce, manufacture, distribute, or commercially exploit Seller's designs without written consent.

Seller may use photographs, drawings, renderings, and images of completed products for marketing, advertising, website content, social media, catalogs, and promotional purposes unless otherwise agreed in writing.

No personal information shall be disclosed without consent.

Prior to commencing litigation, parties agree to attempt good-faith negotiation.

Any unresolved dispute shall be governed by the laws of the Republic of Türkiye.

Exclusive jurisdiction shall lie with the courts of İzmir, Türkiye.

Customer expressly waives objections based upon forum non conveniens or foreign jurisdiction.

These Terms and Conditions constitute the entire agreement between Seller and Customer.

No verbal statements, promises, estimates, representations, or communications shall modify these Terms unless agreed in writing and signed by Seller.

Customer acknowledges that any of the following constitutes acceptance of these Terms:

• Requesting production
• Approving drawings
• Approving an order summary
• Making payment
• Paying a deposit
• Accepting a quotation
• Accepting delivery
• Using the product

Customer further acknowledges having read, understood, and agreed to all provisions contained herein.