Are your products made from real natural stone?

Yes.

All Taja Marble products are fabricated from genuine natural stone, including marble, travertine, limestone, dolomite, onyx, and other natural materials.

Every piece is unique and no two products will ever be identical.

Will my sink look exactly like the photographs?

No.

Natural stone varies from piece to piece.

Color, veining, mineral formations, fossils, texture, and movement patterns differ naturally.

Photographs are provided for reference only.

Your finished product will be unique and may differ from photographs, renderings, samples, or previous productions.

Can I choose the exact slab?

For certain custom projects, slab selection may be available.

Availability depends on material inventory, project size, and production schedule.

Please contact us before placing your order if slab approval is important to your project.

Do natural variations mean the product is defective?

No.

Natural variations are expected characteristics of genuine stone and are not considered defects.

These variations are one of the reasons natural stone is valued and appreciated.

Are your products custom made?

Most products are made to order.

Dimensions, finishes, hole locations, mounting details, and design elements are typically customized for each project.

Can I cancel a custom order?

Once production begins, custom orders cannot be canceled.

Production may begin immediately after design approval, material reservation, cutting, fabrication, or engineering activities.

Please review all specifications carefully before approving production.

Can I modify my order after approval?

Changes may be possible before production begins.

Once fabrication starts, changes may be impossible or may require additional charges and extended lead times.

Who is responsible for measurements?

The customer is solely responsible for verifying all dimensions, site conditions, plumbing locations, faucet compatibility, and installation requirements.

We strongly recommend consulting your contractor, installer, architect, or designer before placing an order.

Do sinks include faucets?

No.

Faucets, drains, plumbing fixtures, P-traps, and accessories are not included unless specifically stated.

Do sinks include drains?

No.

Drains must be purchased separately unless otherwise specified.

Do your sinks have overflow holes?

Most sinks do not include overflow holes.

Please ensure that any drain assembly selected is compatible with a sink without overflow unless otherwise specified.

Can you drill faucet holes?

Yes.

We can fabricate faucet holes according to approved specifications.

Hole locations must be reviewed and approved before production.

Can I drill holes after delivery?

Yes.

Many customers prefer to have faucet and drain holes drilled by their local installer after delivery.

Do wall-mounted sinks require special support?

Yes.

Wall-mounted stone sinks are heavy and require proper structural support.

Installation should only be performed by qualified professionals familiar with supporting heavy natural stone products.

Are mounting brackets included?

Certain wall-mounted models include mounting brackets.

Availability depends on the product.

Please refer to the product description or contact us for confirmation.

Can I install the sink myself?

Professional installation is strongly recommended.

Improper installation may result in damage, injury, or product failure.

Where do you ship?

We ship worldwide.

Shipping options vary depending on product size, weight, destination, and carrier availability.

How long does production take?

Production time varies by project.

Typical lead times range from approximately:

• Small products: 2–4 weeks
• Large custom products: 4–8 weeks

Actual production times may vary.

How long does shipping take?

Transit times vary by destination.

Typical delivery estimates:

• Express Air Shipments: 3–7 business days
• International Freight Shipments: varies by destination

Transit times are estimates only.

Can delivery dates be guaranteed?

No.

Shipping schedules and transit times are controlled by third-party carriers and customs authorities.

Delivery dates cannot be guaranteed.

What happens if my shipment is delayed?

Delays occasionally occur due to weather, customs inspections, carrier schedules, port congestion, and other factors beyond our control.

Such delays do not constitute grounds for cancellation or refund.

What should I do when my shipment arrives?

Inspect the shipment immediately.

Please photograph:

• The exterior packaging
• The crate
• The unpacking process
• The product itself

before disposing of any packaging materials.

What if my shipment arrives damaged?

Contact us within 48 hours of delivery.

Photographs of the packaging, crate, and damage will be required.

Do not discard packaging materials until instructed.

Does marble stain?

Yes.

Marble and many natural stones are porous materials and may stain if not properly maintained.

What substances should be avoided?

Avoid prolonged contact with:

• Wine
• Coffee
• Lemon
• Vinegar
• Citrus products
• Harsh cleaners
• Acidic products
• Strong chemicals

Does marble etch?

Yes.

Acidic substances may cause etching, which is a natural chemical reaction and not a manufacturing defect.

Should natural stone be sealed?

Yes.

Periodic sealing is recommended to help reduce staining and moisture absorption.

Maintenance schedules depend on usage and environment.

Does sealing make stone stain-proof?

No.

Sealers reduce absorption but do not make natural stone completely stain-proof.

Prompt cleaning is always recommended.

Is there a warranty?

Yes.

Taja Marble provides a Limited Warranty covering certain manufacturing defects.

Please refer to the complete Limited Warranty document for details.

Does the warranty cover staining?

No.

Staining, etching, discoloration, improper maintenance, and chemical exposure are not covered.

Does the warranty cover installation mistakes?

No.

Installation-related issues are excluded from warranty coverage.

Does the warranty cover shipping damage?

No.

Shipping-related claims are handled separately under our Shipping & Delivery Policy.

Can I return a custom-made product?

No.

Custom products are non-returnable and non-refundable.

Can I return a stock item?

Certain stock items may be eligible for return with prior written authorization.

Return eligibility is determined on a case-by-case basis.

Can I refuse delivery?

Refused deliveries may result in return freight charges, storage fees, customs fees, and administrative charges.

Custom products remain non-refundable.

Are dimensions exact?

Natural stone products are handcrafted.

Minor manufacturing tolerances are normal.

Can color vary between multiple products?

Yes.

Natural stone may vary even within the same block or slab.

Some variation should always be expected.

Will outdoor exposure affect natural stone?

Potentially.

Outdoor conditions, UV exposure, freeze-thaw cycles, salt exposure, and environmental conditions may affect appearance over time.

Please contact us regarding outdoor applications.