All sales are considered final unless expressly stated otherwise in writing.

Due to the handcrafted and custom-made nature of our products, returns, exchanges, cancellations, and refunds are limited and subject to the conditions outlined herein.

The existence of a return request does not create an obligation for Taja Marble to approve a return, refund, replacement, or exchange.

All requests are evaluated individually and at the sole discretion of Taja Marble.

The majority of Taja Marble products are custom-made.

Custom products include, but are not limited to:

• Custom sinks
• Custom vanities
• Custom consoles
• Custom countertops
• Custom fireplaces
• Custom shower trays
• Custom tables
• Custom architectural stonework
• Products manufactured to specific dimensions
• Products manufactured according to customer instructions
• Products with custom hole locations
• Products with custom finishes
• Products with custom edge profiles
• Products produced from selected stone materials

All custom products are strictly:

• Non-returnable
• Non-refundable
• Non-exchangeable

unless otherwise required by applicable law.

Orders may only be canceled before production begins.

Seller reserves sole discretion in determining whether production has commenced.

Production may be deemed commenced upon:

• Material reservation
• Slab selection
• Engineering work
• Drafting work
• Shop drawing preparation
• Material procurement
• Cutting
• Fabrication
• Carving
• Finishing
• Packaging preparation

Once production begins:

• Deposits become non-refundable.
• Payments become non-refundable.
• Orders cannot be canceled.

All deposits are non-refundable once production has commenced.

Deposits compensate Seller for:

• Administrative work
• Material reservation
• Production scheduling
• Engineering work
• Design work
• Material procurement
• Fabrication preparation

Deposits shall not be refunded regardless of project delays, design changes, site changes, contractor changes, or customer decisions.

The following items are never eligible for return or refund:

• Custom products
• Personalized products
• Made-to-order products
• Products altered after delivery
• Products installed or partially installed
• Products used after delivery
• Products damaged by customer
• Products damaged during installation
• Clearance items
• Sale items
• Special order materials
• Products held in storage at customer request

Natural stone products are unique.

The following are not defects and do not qualify for returns, refunds, exchanges, chargebacks, or claims:

• Color variation
• Veining variation
• Mineral deposits
• Fossils
• Crystalline formations
• Natural pits
• Filled areas
• Surface texture variation
• Shade differences
• Natural movement
• Resin-filled areas
• Variations from photographs
• Variations from samples
• Variations from previous projects

Customer acknowledges and accepts these characteristics before purchase.

Returns, refunds, exchanges, replacements, or cancellations shall not be available when issues arise from:

• Incorrect measurements
• Incorrect site information
• Incorrect plumbing locations
• Incorrect cabinet dimensions
• Incorrect wall conditions
• Incorrect installation assumptions
• Design changes requested after approval

Customer bears sole responsibility for verifying all project dimensions and conditions.

Returns, refunds, exchanges, or cancellations are not permitted due to:

• Change of mind
• Buyer’s remorse
• Project cancellation
• Budget changes
• Contractor changes
• Designer changes
• Material preference changes
• Homeowner preference changes
• Schedule changes

Once production begins, Customer assumes full responsibility for the order.

Shipping delays do not qualify for:

• Refunds
• Order cancellations
• Chargebacks
• Compensation

where delays result from:

• Carrier operations
• Customs procedures
• Weather conditions
• Government actions
• Labor disputes
• Transportation disruptions
• Force majeure events

Shipping dates and delivery estimates are not guaranteed.

Shipping damage is handled separately under Seller's Shipping & Delivery Policy.

Shipping damage does not automatically entitle Customer to:

• Refunds
• Chargebacks
• Order cancellation

All shipping damage claims must follow Seller's documented inspection and reporting procedures.

Seller reserves sole discretion regarding repair, replacement, store credit, or other resolutions.

No return may be made without prior written authorization from Taja Marble.

Unauthorized returns shall be refused.

Any shipment returned without authorization may:

• Be rejected
• Be abandoned
• Be returned to sender
• Incur additional fees

Customer shall remain responsible for all associated costs.

If a return is approved:

Customer shall be responsible for:

• Return freight
• Packaging costs
• Insurance costs
• Customs fees
• Brokerage fees
• Handling fees
• Storage fees

unless otherwise agreed in writing.

Original shipping charges are non-refundable.

Approved returns must be received:

• Unused
• Uninstalled
• Unmodified
• Undamaged
• In original packaging where possible

Seller reserves the right to reject any returned product not meeting these requirements.

Approved returns may be subject to restocking fees.

Restocking fees may be up to 50% of the original purchase price.

The applicable restocking fee shall be determined solely by Taja Marble.

Where a refund is approved:

Refunds may be issued through:

• Original payment method
• Bank transfer
• Store credit

Seller reserves sole discretion regarding refund method.

Approved refunds may require reasonable processing time.

Seller may elect to provide store credit instead of a monetary refund.

Store credits:

• Are non-transferable
• Have no cash value
• May not be redeemed for cash
• May only be used toward future purchases

unless prohibited by law.

Customer agrees not to initiate chargebacks, payment reversals, or payment disputes for products manufactured according to approved specifications.

Submission of a chargeback despite compliance by Seller may constitute breach of contract.

Seller reserves the right to pursue recovery of:

• Product value
• Shipping costs
• Collection costs
• Administrative expenses
• Legal fees
• Court costs
• Interest

to the fullest extent permitted by law.

Under no circumstances shall Seller be responsible for reimbursing:

• Installation costs
• Removal costs
• Contractor costs
• Architect fees
• Designer fees
• Labor costs
• Plumbing costs
• Electrical costs
• Temporary housing expenses
• Hotel expenses
• Travel expenses
• Project delays
• Business interruption losses
• Lost profits
• Consequential damages

Seller's maximum liability relating to any refund, return, cancellation, or dispute shall never exceed the amount actually paid to Seller for the specific product involved.

Nothing in this Policy shall prevent Taja Marble from voluntarily offering:

• Repair services
• Replacement products
• Replacement parts
• Store credit
• Partial refunds

as a goodwill gesture.

Such actions shall not create precedent or future obligations.

This Refund & Return Policy constitutes the entire agreement regarding returns, refunds, cancellations, exchanges, and payment disputes.

No verbal statements, emails, messages, advertisements, marketing materials, photographs, or representations shall modify this Policy unless confirmed in writing by Taja Marble.

Customer acknowledges acceptance of this Policy by:

• Requesting a quotation;
• Approving drawings;
• Making a payment;
• Paying a deposit;
• Accepting shipment;
• Accepting delivery;
• Using the product.

Such actions constitute full acceptance of all terms contained herein.