This policy applies to all shipments arranged, facilitated, coordinated, or delivered by Taja Marble, including but not limited to:

• Air freight shipments
• Express courier shipments
• UPS shipments
• DHL shipments
• FedEx shipments
• Road freight shipments
• Ocean freight shipments
• LCL shipments
• FCL shipments
• White glove deliveries
• Residential deliveries
• Commercial deliveries
• International deliveries
• Domestic deliveries

All manufacturing schedules, shipping schedules, transit times, and estimated delivery dates are estimates only.

Estimated dates may change due to:

• Production conditions
• Material availability
• Carrier schedules
• Airline schedules
• Port congestion
• Customs inspections
• Weather conditions
• Government actions
• Labor shortages
• Transportation disruptions
• Force majeure events

Taja Marble does not guarantee shipment by any specific date unless expressly agreed in writing.

Transit times provided by Seller, freight forwarders, shipping lines, airlines, or couriers are estimates only.

Transit times may vary substantially.

Customer acknowledges that delays may occur and shall not constitute:

• Breach of contract
• Product defect
• Grounds for cancellation
• Grounds for refund
• Grounds for chargeback

Customer acknowledges that Taja Marble is not responsible for:

• Construction schedules
• Renovation schedules
• Contractor schedules
• Builder schedules
• Architect schedules
• Designer schedules
• Installation schedules
• Opening dates
• Occupancy dates

Customer shall not rely upon estimated shipping or delivery dates for critical project milestones.

Any resulting delays remain solely Customer's responsibility.

Taja Marble utilizes packaging methods deemed appropriate for the product being shipped.

Packaging methods may include:

• Wooden crates
• Reinforced wooden crates
• Foam protection
• Internal supports
• Edge protection
• Shock absorption materials
• Pallets
• Export-grade packaging

Seller reserves sole discretion regarding packaging methods.

Packaging appearance shall not constitute evidence of improper packaging.

Natural stone products are inherently fragile.

Despite professional packaging, damage may occur during transportation due to:

• Mishandling
• Impact
• Forklift incidents
• Carrier negligence
• Loading incidents
• Unloading incidents
• Weather events
• Transportation vibration

Transportation damage does not automatically indicate manufacturing defects or packaging deficiencies.

Insurance availability varies by shipment type and carrier.

Where insurance is purchased:

• Coverage remains subject to insurer terms.
• Coverage remains subject to carrier terms.
• Approval of claims remains solely within insurer discretion.

Taja Marble does not control claim decisions and does not guarantee claim approval.

Insurance determinations shall be final.

Customer shall ensure:

• Delivery access is available.
• Delivery address is correct.
• Someone is available to receive shipment.
• Appropriate unloading arrangements exist.
• Appropriate lifting equipment exists when required.

Customer is responsible for verifying that roads, driveways, elevators, stairways, hallways, and access routes can accommodate the shipment.

Certain products may require:

• Multiple persons for handling
• Forklifts
• Pallet jacks
• Hoists
• Cranes
• Specialized movers

Customer is solely responsible for arranging any required equipment or labor.

Seller shall not be responsible for unloading, installation, lifting, positioning, or moving products beyond standard carrier delivery obligations.

Customer must inspect shipment immediately upon delivery.

Inspection must occur before:

• Product installation
• Product use
• Disposal of packaging

Customer shall inspect:

• Crates
• Pallets
• Packaging
• Product surfaces
• Corners
• Edges
• Mounting areas

Failure to inspect promptly may void shipping-related claims.

If damage is discovered, Customer must:

Step 1

Photograph external packaging.

Step 2

Photograph all crate surfaces.

Step 3

Photograph unpacking process.

Step 4

Photograph damaged areas.

Step 5

Retain all packaging materials.

Step 6

Notify Taja Marble in writing within 48 hours of delivery.

Failure to follow these requirements may result in denial of claims.

Concealed damage claims must be reported within 48 hours after delivery.

Claims submitted after this period may be rejected.

Seller reserves sole discretion regarding late claims.

Delivery shall be deemed accepted when:

• Shipment is signed for;
• Shipment is delivered to designated address;
• Shipment is left according to carrier authorization;
• Customer takes possession of shipment.

Minor cosmetic packaging damage shall not constitute grounds for refusal.

If Customer refuses delivery for reasons unrelated to shipping damage or Seller error:

Customer shall be responsible for:

• Return freight
• Storage charges
• Re-delivery charges
• Customs fees
• Brokerage fees
• Administrative costs

Custom products refused by Customer remain non-refundable.

Customer is responsible for providing accurate delivery information.

If shipment becomes undeliverable due to:

• Incorrect address
• Customer unavailability
• Failure to respond
• Refusal to cooperate

Customer shall be responsible for all resulting costs.

Customer is solely responsible for:

• Import compliance
• Import permits
• Local regulations
• Product approvals
• Import documentation requirements
• Customs procedures

Seller does not guarantee customs clearance.

Unless expressly agreed otherwise in writing, Customer is responsible for:

• Import duties
• Customs duties
• Taxes
• VAT
• GST
• Brokerage fees
• Clearance fees
• Government charges

Failure to pay such charges may result in shipment delays, storage fees, or return of shipment.

If shipment is delayed due to Customer action or inaction, Customer shall be responsible for:

• Storage fees
• Warehousing fees
• Demurrage
• Detention
• Re-delivery costs

Such fees may be charged before shipment release.

Lost shipment investigations remain subject to carrier procedures.

Taja Marble shall cooperate with reasonable investigations but does not guarantee carrier findings or outcomes.

Claims remain subject to carrier determination.

Seller shall not be liable for delays caused by:

• Natural disasters
• Floods
• Fires
• Earthquakes
• Severe weather
• Strikes
• Labor disputes
• Port congestion
• Customs delays
• Government actions
• Political instability
• Pandemic events
• Transportation disruptions
• Utility failures
• Material shortages

Under no circumstances shall Taja Marble be liable for:

• Project delays
• Contractor costs
• Labor costs
• Installation costs
• Storage costs
• Hotel expenses
• Travel expenses
• Temporary housing costs
• Business interruption
• Lost profits
• Lost revenue
• Missed deadlines
• Lost opportunities

arising from shipping, delivery, customs, transportation, or related events.

Seller's maximum liability arising from shipping, freight, transportation, customs, delivery, delay, loss, or damage claims shall never exceed the amount actually paid to Seller for the specific product involved.

Taja Marble reserves the right to select:

• Freight forwarders
• Carriers
• Shipping methods
• Routing
• Packaging methods

unless otherwise agreed in writing.

Seller reserves the right to ship orders in multiple shipments where deemed necessary.

Partial shipments shall not constitute breach of contract.

Unless expressly agreed in writing:

Seller's responsibility ends upon delivery of the product to the carrier or delivery location, as applicable under the agreed shipping terms.

Installation, positioning, mounting, plumbing connections, electrical work, sealing, and finishing remain solely Customer responsibilities.

In the event of an approved shipping-related claim, Seller may, at its sole discretion:

• Repair the product;
• Replace the product;
• Provide replacement parts;
• Offer store credit;
• Offer partial compensation.

The choice of remedy belongs exclusively to Taja Marble.

Customer shall have no right to demand any particular remedy.

This Shipping, Delivery & Freight Policy constitutes the complete shipping agreement between Seller and Customer.

No verbal statements, estimates, representations, marketing materials, or carrier estimates shall modify these terms unless confirmed in writing by Taja Marble.

Customer acknowledges acceptance of this Policy by:

• Requesting a quotation;
• Approving an order;
• Making payment;
• Accepting shipment;
• Accepting delivery;
• Using the product.

Such actions constitute full acceptance of all provisions contained herein.